The Village of Riverwoods utilizes Blackboard Connect service for emergency resident notification side-by-side with the Village non-emergency resident email database. As a resident or business, you can opt-in to emergency messages, non-emergency messages or both. Complete the information so that you will be added to the database for emergency and non-emergency notifications. The information supplied will be sent to the Blackboard Connect system which the Village of Riverwoods has contracted with to provide emergency notifications.
To receive notifications, click on this link, then click on “Sign me up!”
Emergency Message Opt-in
With the Blackboard Connect service, the Village is able to send personalized voice messages and email alerts to residents and businesses within minutes with specific information about time-sensitive or common-interest issues such as emergencies and local community matters. The Blackboard Connect service will be used to supplement our current communication plans and augment public safety/first responder services.
Non-Emergency Message Opt-in
In addition to being notified in the event of an emergency, you can elect to receive non-emergency messages via email from the Village such as the Village Voice and other events in the Village from time to time.
What is the service?
The service allows authorized Village Officials to create and rapidly disseminate time-sensitive messages to every telephone number stored in the notification database. With the service, authorized users can send thousands of messages in minutes. Only authorized officials are allowed access to the system.
How does the service work?
Authorized officials record a voice message that is then delivered quickly to individual phones in the notification database.
What types of messages will be sent using the service?
Any message regarding the safety or welfare of our community would be disseminated using the service.Examples would include severe weather warnings and updates, possible flooding, criminal alerts, hazardous traffic or road conditions inside the Village or affecting local routes, and any other situation that could impact the safety, property, or welfare of our citizens
Does the service replace other systems that have been used to provide time-sensitive information to residents?
This system is a significant enhancement to existing means of communication and is supplemental to, not a replacement for, the systems we have used in the past.The call-in emergency information line 847-945-1820, is available 24 hours a day. Also, TV, radio and our Village web site will continue to broadcast important announcements
Is my telephone number included in the notification database?
It is our intention and hope that every residence and commercial facility in our community be included in the notification database. For businesses, we only store one main phone number. For residents, we may have more than one number that belongs to you in the database. Additionally, you may request to have a secondary number be entered into our database for priority calling.
What precautions are being taken to protect personal information?
The service is provided through The NTI Group, Inc. (NTI). NTI takes security and privacy concerns very seriously and does not sell, trade, lease or loan any data about our clients to any third party. From a technical perspective, we utilize multiple physical and virtual layers of firewalls to maintain data security. NTI only utilizes secure transmissions with its customers. No confidential information is ever transmitted between NTI and its customers using e-mail or FTP, but rather always utilizes either a VPN tunnel or SSL. Data is hosted in state-of-the-art facilities which require photo identification, thumb-print recognition, keyed access, and are manned 24/7 with full-security personnel. All data is encrypted prior to being placed on tape for offsite storage. NTI also retains an external, independent security firm to perform annual security audits.
May I use a cell phone as my notification database listing?
Yes, we can accept cell phones as secondary phone numbers in the database and encourage you to request that your number be included.
Will there be a way to positively identify incoming calls which are made by the Village using the system?
The caller-ID number for calls generated by the service will be the same as the Village Office number: In addition, every message will advise that it is from the Village of Riverwoods
Will the service work if I have a call screening system on my phone?
There are several varieties of call screening devices which use differing protocols for screening. In general, the system has been found to work with these devices; but, some may require some type of pre-programming to allow our Village’s telephone number to pass through. We may conduct periodic test to assure that messages are being delivered to numbers in the notification database.
If I am a non-resident home owner, what phone should be listed in the notification database?
For non-residents or owners who reside out of our town/city, you may provide an additional phone number to be included in our database to contact during certain situations. In general, calls are sent to the primary number only, but we also have the ability to call multiple numbers for each resident or business when requested by the resident or business. Please contact our Village hall office at 847-945-3990, Kim or Gina, to provide us with that information.
If I have provided more than one phone number, when will they be called?
Should a situation arise that requires us to contact you at multiple phone numbers, we can activate the system to place a simultaneous call to all of your numbers. In most cases, we will be sending calls only to one phone number.
My primary phone or my second listing is a cell phone with a non-local area code. Will the service call numbers outside the area?
Yes. The area code does not impact whether or not a call is made.
I answer the phone but the "Hello" message repeats. It then hangs up, calls back, and the same thing happens again. How can I hear the entire message?
Repeating or looping of messages happens when the system detects excessive noise in the background. This can be caused by loud radio/television volumes, people talking, or busy traffic noise. When you receive the next call, say “hello” once and turn down the volume of your radio/television or press the mute button on your telephone to allow full message delivery.
I was not able to listen to the entire call. Is there a way to repeat the message?
Yes, at the end of the message playback, simply press the star (*) key on your telephone to have it repeated in its entirety.
I am receiving Village notification calls at my fax or my secondary phone line. Can I switch to have the system call my primary phone number?
Yes. Please contact Police Records at 847-945-3990 to change the phone number in our notification database.
How does the system respond to busy signals or no-answer situations?
For busy signals, the call will be repeated several times in an attempt to reach you. The same is true for No-answer and Call-waiting. If the phone is answered by a message recorder, the message will be left on the answering device. If, after several attempts the call does not successfully go through, the system will stop attempting to call