Utility Bills | Paperless Billing Restarted for Residents Previously Signed-Up

Sign-up now for the EyeOnWater program. This program allows you to track your water usage remotely and can provide you with valuable alerts if a water leak is detected inside your home.  

Signing up is easy and FREE to Riverwoods residents and businesses that are on the Village’s water system!

• All residents with an email address attached to their account will receive their bill via email.
• Residents can opt to also receive a paper bill in the mail. 
• Residents requesting only paperless bills will not receive a bill in the mail. 
• Residents that do not have an email address on file will only receive a paper bill in the mail.

Please call the Village to inquire about how you are signed up to receive bills and/or verify the Village has your correct email address on file.

Yes, you can see and pay your utility bill online. To access your utility account, you will need your account number and PIN number. Both are located on your utility bill. Once on the Village website, click on “Pay Bills and Citations." You will see the current billing items and balanced owed. Click “Make Payment” on this screen to pay your bill.

To access your account history, click on “View Additional Account Information." This screen will show a list of your past bills. To view and/or print past bills click "Print" next to “Bill Calculated" on the bill you wish to see.

If you don’t have your account information, please call the Village.

1. Go to the Riverwoods.gov 
2. Click on "Pay Bills and Citations" button
3. Enter account number under the “Getting Started” section which is more than halfway down the page (the account number is located on your utility bill)
4. Enter pin number (located on your utility bill as well)
5. Click on make payment
6. Click on register account
7. Register with first name, last name, email address and then setup a password
8. Click the radio button "Recurring Payments" to turn on automatic payments
9. After clicking on recurring payments you will see an “SMS” radio button, click on it if you want to receive text messages when your payment is made.
10. Add new payment method
11. Click “I agree to the terms and conditions”
12. Save recurring payments
13. Payments will be processed on the due date

PLEASE NOTE: When the automatic payments go through you will be charged the full amount due from your account. If you have a previous balance you will charged for that as well.

Seller: Notify Village Hall with the effective date, forwarding address and new owner information. A final water reading will be taken on the effective date provided and a final bill will be mailed to the forwarding address.

Buyer: Call Village Hall to set up a new account or enroll on the website.